stack of blue bowls

Store Policies

Hello! I sell my work in small batch releases which are announced via email and instagram.

Please join my email list to be notified when there is new work available.

SHOP CUSTOMER SERVICE AND CONTACT:

heatherdavisjones@gmail.com

 SHIPPING:

Purchases will be shipped via UPS or USPS, and tracking information can be provided. Work will be shipped out within 5-7 business days. I wrap everything very carefully and I try to reuse and recycle packaging materials wherever possible.

If a piece is broken during shipping (rare), please send a picture of the piece and the box it came in, and I will give you a full refund.

If you place multiple orders, I will combine and refund some shipping.

RETURNS / EXCHANGES:

Due to the handmade nature of the work, all purchases are final. I am unable to offer exchanges, as each piece is uniquely made.

USE / CARE:

All work is high-fired stoneware with food-safe glaze. It is microwave and dishwasher safe, though I recommend hand-washing and only light microwaving. The work should not be used in the oven and should not be used cold with hot food or hot with cold food, for instance I would not recommend putting hot soup in a bowl stored in the freezer. Each piece is made to be used and loved everyday.